4 mins Read
How to be a valuable
partner in challenging times
June 4, 2021
The best businesses worldwide are built on great customer experience. We make this experience happen.
- 3434OFFICES WORLDWIDE
Present on 4 continents, we can intervene no matter where your clients are around the world.
- 7 5237 523EMPLOYEES
We have all types of specialists in our team, allowing us to answer any type of request.
- 9,40 M9,40 MCASES HANDLED
Our expertise grows everyday through the diverse cases we assist.
Our technology helps you understand your client
With our detailed activity reports, we analyze your client’s needs to better adapt our services to your customers.
People are our driving force
We design insurance solutions and services that fit our clients’ requirements. Our business is, and always has been, entirely people-led. When people call on us for help and protection they are met with a smile, a sympathetic ear, and a can-do attitude.
When Western Union wanted to provide more security for its money transfer customers, the AXA Emerging Customers team listened to the recipient families, studied their needs, and developed a life insurance program powered by AXA Partners that ensures a payment equivalent to several months of remittances.
Technology is our ally
We harness the latest digital technology in the service of your business. We do not view technology as separate from people - we believe that innovation only makes sense if it is useful and that data’s main role should be to deliver efficient, customized and actionable service.
In Sweden, we worked with the government and private partners such as the start-up Stratumn to use blockchain technology to facilitate and secure automatic monthly unemployment insurance payments, removing the need for filing cumbersome monthly forms.
Our network is our strength
As a wholly owned subsidiary of AXA Group, we are trusted and recognized worldwide for our unparalleled network of experts protecting property, people, and financial assets.
For example, working with AXA France, we designed the website
mestravaux which gives AXA France’s customers in need of home repairs access to our network of trusted professionals, with fixed prices negotiated by AXA Partners and reliable customer care.
Service is our added value
The quality of service that we provide to your customers adds an extra dimension to your offering, which can present new solutions and growth opportunities.
When Accor wanted to provide health coverage to its customers during the Covid-19 pandemic, we created a 24/7 English language telemedicine
platform that gave its hotel guests access to AXA’s doctor and hospital network.
Enhancing the customer experience is our goal
Our performance-boosting solutions and services help businesses increase their customer satisfaction, build loyalty, and expand their customer base.
To facilitate searches for legal information for individuals and businesses, we designed the ELS@ platform, which provides 24/7 legal information and solutions as well as access to a network of experts for a broad range of personal, business, and administrative issues.
Responding to business partners' needs
- We support and accelerate your growth
AXA Partners creates added value solutions for health, safety, and risk prevention at home, at work, and during travel,as well as credit protection, and mitigation of unexpected events. We offer a wide range of services through our global network of recognized experts and providers that
allows us to design the solutions that help you grow your business and stand out from competitors. - We help you grasp new opportunities
To stay ahead in an ever-changing world, you may want to launch new services or expand your value proposition. We are there to support you, creating innovative and imaginative solutions tailored to your customers’ evolving needs.
- We enhance the customer experience
We try to predict what your customers may want next and provide insurance solutions and services that give them peace of mind at every point in their lives, whether it is routine coverage or emergency assistance. This will boost
your company’s performance and increase
the satisfaction and loyalty of your
customers. - Forward-looking customer care is in our DNA
We have been pioneers for legal, motor, and assistance since 1959. Building on our expertise in emergency assistance, we have broadened our scope and now cover your customers at home, on the road or on their travels, but also with a wide range of other
solutions, including lifestyle, credit, and critical illness protection. - Our strength – the AXA reputation and network
As a wholly owned subsidiary of AXA Group we are trusted and recognized worldwide, with a global network of professionals who are ready to serve your customers’ needs.
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