We might share your personal information with two types of organisations – companies inside the AXA Group, and other third parties outside the Group. For further details of the types of company we share data with and the types of disclosures, please see below. We won’t share any of your personal information other than for the purposes described in this Privacy Policy.

Who might we disclose your personal information to?

Disclosures within our Group

In order to provide our services, your personal information is shared with other companies in the AXA Group. Your personal information might be shared for our general business administration, efficiency and accuracy purposes, or for the prevention and detection of fraud, and also when we make changes to our Group company structure.   

Your personal data may be processed by a number of AXA Partners entities in the administration of customer service, sales, claims and assistance services, including but not limited to entities in France, Spain, Mexico, Ireland, and the United States.

We also use a number of AXA entities to provide shared operational, IT and infrastructure related services to us, both from within the AXA Partners group of companies and the wider AXA Group. One such service is sanctions screening alert handling, which is conducted by AXA Global Business Solutions .

Where personal data is shared with or accessed by an AXA entity outside Canada, they are a member of the AXA Binding Corporate Rules (see Data Privacy Declarations section below) and together we ensure that there are sufficient measures in place to provide a similar level of protection.

Disclosures to third parties outside our Group

We also disclose your information to the types of third parties listed below for the purposes described in this Privacy Policy. This might include:

  • Your relatives, guardians, or someone else acting on your behalf where you are incapacitated or unable, or other people or organisations associated with you such as your insurance company or your lawyer
  • ·Where you have named an alternative contact (such as a relative) to speak with us on your behalf. Once you have told us your alternative contact, this person will be able to discuss all aspects of your policy (including claims and cancellation) with us and make changes on your behalf
  • Providers of assistance services both within Canada and internationally. Below are some examples relevant to each product type:
Roadside Assistance
  • Car/van repairs and towing
  • Rent a car
  • Mis-fuelling engineers
  • Locks and keys operators
  • Taxi companies
Travel Assistance
  • Hospitals
  • Medical Centres
  • Medical House Call Companies
  • Medical Repatriation Companies (Dr & Nurse Escorts)
  • Laboratories
  • Road ambulance companies
  • Air ambulance companies
  • Travel Agents
  • Taxis
  • Hotels
  • Correspondents
  • Translators, interpreters
  • Car Rental
  • Funeral directors
Legal Claims
  • Your private lawyer who's details you provide us
Our insurance partners such as brokers, other insurers and reinsurers
Other companies who act as insurance distributors, including air travel providers and banks
Service providers and suppliers, including but not limited to:
  • Banking providers
  • IT support and system/platform providers, like Capgemini
  • IT infrastructure and cloud providers, like Microsoft, Amazon Web Services, and Google
  • IT suppliers that provide specific technology to support claims handling processes, including online claims reporting, assistance request logging, tracking live locations, search resources, fraud detection
  • Communication service providers, including SMS
  • Customer feedback and survey providers, like Qualtrics and Survey Monkey
  • Facilities and building related services
Third party administrators and claims handlers used by us to provide certain products and services
Fraud detection agencies and other third parties who operate and maintain fraud detection registers and/or assist with identification checks
The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime
Regulatory bodies and legal authorities
Government authorities
Auditors and professional services companies
Debt collection agencies
Other insurers to obtain a claim contribution where there is another insurance covering the same loss, damage, expense, or liability.

Disclosure of your personal information to a third party outside of the AXA Group, with the exception of law enforcement agencies or other bodies exercising their official authority, will only be made where the third party has agreed to keep your information strictly confidential and may only be used for the specific purpose for which we provide it to them.

We may also disclose your personal information to other third parties where:

  • we are required or permitted to do so by law or by regulatory bodies such as where there is a court order, statutory obligation or regulator request;
  • in connection with any legal proceedings (including prospective proceedings);
  • in order to establish or defend our legal rights
  • we believe that such disclosure is necessary to assist in the prevention or detection of any criminal action (including fraud) or is otherwise in the overriding public interest;
  • in connection with the sale, transfer or disposal of our business or any part of our business; or
  • exemptions under the data protection legislation allow us to do so.

Some of the recipients and technical solutions set out above may be in countries outside Canada. Where we make a transfer of your personal information outside  Canada, in all cases where personal data is transferred to a country which is deemed not to have the same standards of protection for personal data as Canada, AXA will ensure appropriate safeguards such contractual, organisational and technical measures (as may be required following an assessment of the risk) have been implemented to ensure that your personal information is adequately protected.