Helping Bank & Insurance adapt to new trends and behaviours

Undoubtedly the Covid-19 pandemic accelerated the digital transformation of the Banking & Insurance sector. It now uses IA, analytics, blockchain and cloud to provide end customers with customized experiences that predict and meet their needs in real time. So you need to focus on providing your clients - seniors, students, nomads... - with tailored services to adapt to their specific financial situation. At AXA Partners, we’re here to give you concrete steps you can take to support the communities and customers with customer-centric solutions that offer extra value and convenience for them.

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We help you to adapt solutions to your customers quickly and efficiently

In an age of constant change and overwhelming choice where time-to-market is reduced, the ability to launch added-value solutions quickly is a competitive advantage. That’s why at AXA Partners, we are building new services and business models, that go beyond insurance, to help you design offers that meet your objectives and exceed customer’s expectations. With our scale and portfolio of solutions, we help you deliver personalization and extra value to your customers.

Promoting sustainable growth for our partners with our B2B2C business model

With our business partners we co-design solutions to help consumers face a new economic reality. When the Covid-19 crisis struck, for example, Accor confronted a dilemma: how to reassure customers that it was safe to stay in their hotels once they reopened. We came up with a solution, ALL – Accor Live Limitless, that allowed their guests free 24-hour access to our medical network and teleconsultation services.

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We analyze customers’ habits and adapt solutions around them

Your customers are more than ever looking for personalized protection, safety, value and convenience. You must respond quickly and appropriately to ensure their satisfaction and loyalty. At AXA Partners, our deep understanding of purchasing habits and multi-channel distribution models implies we can meet the expectations of your end customers. For example, the launch of our travel insurance on WeChat, China’s most popular application: our travel insurance plan now appears in the app and can be managed with just a click by the user.

Ready to start?

Interested in finding solutions?
Whether you are a banking institution, a fintech or a credit card company, we can offer you solutions to give your customers complete peace of mind and a competitive advantage for you.

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