To always arrive at your destination
Being stuck on the side of a road is not pleasant for anyone. But, with a roadside assistance program, you can help your clients whenever they head for the highway.
If a towing, fuel delivery, tire change, locksmith service, winch or battery boost is needed, AXA Assistance offers your clients a unique multichannel experience as it adapts, continually, to the new digital reality.
SMS ALERTS
As an alternative option to a phone conversation, we can communicate directly with your clients by text messages. In this way, we can let your clients know if a provider will be delayed, has arrived on time or conduct a customer satisfaction survey.
GEOLOCALISATION VIA MOBILE WEBSITE
If we have trouble locating your client, we offer the possibility to geolocate the individual through the mobile website. With only one click, we access all the geographic coordinates and the closest provider will then be on the way to resolve the problem.
MOBILE APPLICATION
For any assistance, your clients can download the mobile application without having to speak with an agent. Once the demand is processed, they will receive notification with details regarding the provider and the estimated time of arrival.
Areas of Expertise
Our range of solutions
From little hiccups to emergency situations, we got you covered
Jean-Pierre Lerin
Global Motor Sales Director AXA Partners
Connected vehicle technology facilitates the creation of a usage value proposition and new services developed by AXA Partners makes this possible
